Return & Refund Policy for Sheti Udyog
At Sheti Udyog, we take pride in ensuring the safe and timely delivery of your products through reputable courier service providers. While most of our products are shipped from our warehouse in India, some items may be directly shipped from our vendors.
If you receive a product with tampered or damaged packaging at the time of delivery, please refuse the package and contact us at onlinestore@shetiudyog.com. We will make every effort to arrange a replacement delivery promptly.
Delivery Time:
We aim to process your order within 2-5 working days from the date of placement. If there are any delays, we will communicate with you accordingly. Once shipped, delivery usually takes 1-3 working days for major metro cities, and a few extra days for other locations. Remote geographies may experience delivery times exceeding 5 days. Products weighing above 5 Kg might be shipped using surface mode, with delivery taking up to 15 days.
Please note that we are not responsible for delays caused by unforeseen time lags by courier companies or if the customer is unavailable at the time of delivery.
Delivery Charges:
Shipping is FREE on orders of Rs.500 and above. For orders below Rs.500, a nominal shipping fee of Rs.50 is applicable. Some odd-shaped or heavy products may have an additional delivery charge. Octroi Charges and any entry tax will be borne by the customer where applicable.
COD Parcel and Express Delivery:
We do not offer an open delivery system. Unfortunately, our courier company does not accept delivery date requests or provide express delivery options.
Tracking Your Order:
Your order status will be updated via emails, including the docket number and courier company link for tracking. If you have trouble with emails, contact us at onlinestore@shetiudyog.com or call us during business hours (10 AM – 7 PM).
Return Policy:
We strive for a positive online shopping experience, and our “Easy Returns” policy covers products received in a damaged/defective/broken condition or not as per the description/photo on the website.
To initiate a return, please drop a Return Request via email to onlinestore@shetiudyog.com within 2 days of receiving the product. Return requests made after this period may not be entertained. Approval will be communicated over email/call after verification with the concerned department.
How to Return an Item:
1. Take a picture if the product is broken or packaging is tampered.
2. Place your Return Request online via email to onlinestore@shetiudyog.com, specifying the reason for return.
3. We will arrange a reverse pickup and confirm it through email.
4. If reverse pickup is not available in your location, you may self-ship the product to our warehouse and receive an eCredit of Rs 200 upon receipt.
5. An eCredit of the product value will be credited within 24 hours of receiving the package, valid for 6 months.
Precautions for Shipping Return Parcel:
– Ensure the product is in unused and original condition.
– Include all price tags, labels, original packing, and invoice.
– Pack the item securely to prevent damage in transit.
– Mention the Return ID on the package and note the courier tracking ID for future reference.
Warranty/Guarantee Claims:
As resellers, we do not facilitate warranty claims. Customers must contact the brand company directly for warranty services.
Refund Policy:
Refunds for eligible products will be processed within 5 business days after verifying the defect or non-compliance. Refunds will be credited to the original payment mode, or as a coupon on Sheti Udyog Platform if the payment was made in cash. Refund timelines may vary based on financial institutions.
We do not offer cash refunds. If the refund is delayed, you can contact us for assistance, or opt for a Coupon on Sheti Udyog Platform for subsequent purchases.
For returns generated without accepting delivery, the refund will exclude shipping charges. In the case of defective products, shipping charges may be refunded. We reserve the right to reject refund requests that do not meet quality conditions specified in this policy.
Feel free to contact us at onlinestore@shetiudyog.com or call us during business hours (10 AM – 7 PM) for any queries or assistance.